Your privacy is very important to VCCARE. The use of your personally identifiable information is explained in the policy. This privacy statement, which governs how every company owned and run by Askpcepxerts.com and its parent company Printtrepair.com uses your personal information, is subject to change at any moment and without prior notice to you. Any and all businesses operating under the Printtrepair.com Penumbra may store or use your personally identifiable information, but only in accordance with the guidelines set forth in this privacy policy.

Our privacy policy is dedicated to safeguarding the privacy of users who visit our website, www.VCCARE.com, and respects and acknowledges their right to confidentiality. All information gathered on www.VCCARE.com belongs exclusively to VCCARE. Unless mandated by law, we will not give, rent, lend, or sell any identifiable personal information to any other third party. Users provide information to us at a number of different places on our website.

Personal Details

Prior to utilizing the VCCARE Service, the client needs to fill out the enrollment form. This entails providing the user's contact details, including their postal address, email address, and first and last names. In order to get in touch with you about the product and/or services you have requested, VCCARE will use your contact information. This includes notices of renewal or re-registration, exclusive deals, and feedback surveys on how we can make our service better.

Payment Details

If the user purchases a plan from VCCARE, we will ask for the user's credit card information in addition to any other payment details required to process the payment. For billing purposes, VCCARE might process and verify credit cards through a third party. This means that we give the credit card processing company access to our user name, credit card number, expiration date, and billing address. VCCARE will also collect transaction data, including the payment amount, when processing a payment transaction. To the extent required to finish the payment processing, we may transfer or disclose this payment information to a third party.

Computer System Information

Subscriber Computer

We might also look for computer-related information. This could include details about the brand and model of your computer as well as any hardware, software, or peripherals that are attached to it. It could also include information about the date and type of purchase of your computer, its identification number, the state of the computer and the application when reporting a problem or running diagnostics, system and registry information about hardware configurations and software installations, and error tracking files. Generally speaking, we need this information to provide you with individualized technical support, as well as to help us update our support tools and expand the list of products we support.

Remote Access

You have the option to ask for your computer to be taken over in order to solve the issue when requesting support. Through the use of appropriate software, VCCARE enables users to give an expert remote access over the Internet to diagnose or fix issues with their computers. Experts are not permitted to use the Remote Access software until they have had sufficient training in its use and permission from the user to assume control. Additionally, Experts will not intentionally delete data from a user's computer or network, gather private or sensitive information from it, or create system issues for the user using Remote Access tools. Tools for Diagnosis Diagnostic Tool

Certain online diagnostic tools for VCCARE have the capacity to collect a wide range of functional data regarding the condition of a computer system and its installed applications. This data is securely sent over the Internet to the VCCARE server and assembled into a document with all the pertinent information required by VCCARE. VCCARE examines this data to assist in identifying and resolving end-user issues. Sensitive information such as email messages, email addresses sent to, passwords, profiles, websites visited, etc. will not be included in the data gathered by the VCCARE application.

Cookies

A message sent by a web server to a web browser is called a cookie. The message is saved by the browser as a text file. Cookies are primarily used to identify users and potentially create personalized web pages for them. The use of cookies does not compromise our customers' privacy because they are not connected to any personally identifiable information that they may find on our website.

Live Help Session Records

For the purpose of ensuring the quality of the assistance the Tech Support Executive provides to the customer, VCCARE maintains the right to record both online and offline interactions between the user and the representative. In addition, we might record both online and offline sessions held on the website for user reference, dispute resolution, and/or possible complaint handling. In addition, the session records will be employed for internal market research, knowledge base development, and service enhancement. However, information from session records will not be linked to personally identifiable information about specific clients.

Log Files

IP addresses are used for trend analysis, user tracking, site administration, and the collection of general demographic data for our purposes collectively. IP addresses and personally identifiable information are unrelated.

Sharing

We will provide our partners and advertisers with aggregated demographic data. This has nothing to do with any personal data that would allow someone to be identified specifically.

Contests and Surveys

Occasionally, our website asks users for information through surveys or competitions. Users are free to choose whether or not to disclose this information because participation in these surveys or contests is completely voluntary. Requests for information may include contact details like name and shipping address as well as demographic data like zip code. To contact the winners and deliver the prizes, contact details will be required. The information gathered from surveys will be used to track and enhance how this site is used and enjoyed.

Security Issues

Our website takes every safety measure to safeguard user information. This website takes every security measure to safeguard user information. Anytime a user submits sensitive information through the website, it is safeguarded both online and offline. The best encryption software is used to protect sensitive data, such as credit card numbers, which are encrypted. When exchanging customer data with our website, we employ industry-standard 128bit encryption technologies for both data transmission and reception. Comparable precautions are taken to safeguard user data offline. All of our users' data, including the sensitive data mentioned above, is kept secure in our offices. Personally identifiable information is only accessible to staff members—such as billing clerks or customer service representatives—who require it to carry out specific tasks. When they leave their workstations, they even use password-protected screen savers. When they come back, they have to enter their password again in order to access user data. All of our staff members are also informed about our security and privacy procedures. Our employees are informed and/or reminded about the importance we place on privacy and what they can do to ensure that our customers' information is protected every quarter and anytime new policies are added. Last but not least, we maintain extremely secure conditions on the servers that house personally identifiable information.

Our website links to other websites, each of which has its own security, privacy, and data collection policies. Please review the privacy policies on each website. We might give law enforcement officials access to certain user data when it's necessary by law and to protect ourselves from potential lawsuits.

Auxiliary Information

We must add information from third-party sources to the information we receive in order for this website to appropriately fulfill its duty to its users.

Special Offers

We send a welcome email to every new member to confirm their login name and password. On occasion, newsletters, special offers, and information about goods and services will be sent to senior members.

Correction/Updating Personal Information

We will make every effort to offer a mechanism for Users to update, amend, or delete their personally identifiable information that we have collected from them if their zip code changes or if they decide they no longer want to use the service. You can accomplish this on the Profile page.

Notification of Changes

VCCARE maintains the absolute right to modify this privacy statement at any time and without prior notice by posting updates online. On our website, http://www.VCCARE.com, there is a "Privacy Policy" hypertext link that leads to the most recent version of the policy. It is your duty to review this Privacy Policy prior to entering any personal data on the website. When you submit your information following such posted changes to the Privacy Policy, you agree to those changes.

We will send the user an email to let them know if we decide to use their personally identifiable information in a way that differs from what was disclosed when it was first collected. The privacy policy under which the information was gathered will guide how we use it.

If you have any questions, comments, or concerns regarding this privacy policy, kindly get in touch with us.